Terms and Conditions

ACCEPTANCE OF TERMS

Please read these website terms carefully before ordering any products through this website, as your purchase of any products offered on the website is subject to these website terms. By ordering products via the website (whether now or in the future), you agree to be bound by these website terms. Use of the website is also subject to these website terms.

We reserve the right to change these website terms from time to time by changing them on this page. We advise you to print a copy of these website terms for future reference.

In case you do not understand or agree to any of these website terms, you should immediately exit this website.

These website terms are only in the English language.

INFORMATION ABOUT US

www.oceaneyesgroup.com is a site operated by SubVision (‘we’, ‘us’ and ‘our’). We are registered in Italy under company number 03679480925and our registered address is SubVision, Via Sa Narba, 60, 09030 Elmas (CA). Our VAT number is IT03679480925

YOUR STATUS

By placing an order through our website, you warrant that:

you are legally capable of entering into binding contracts; and

you are at least 18 years old.

If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.

GOVERNING LAW AND JURISDICTION

The Italian courts will have exclusive jurisdiction over any claim arising from, or related to, the Terms of Conditions or this website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Italy.

LIMITATION OF LIABILITY

Neither SubVision nor any of its affiliates, subsidiaries, directors, agents, employees or other representatives shall be liable for any direct, indirect, special, incidental, consequential, punitive, and/or exemplary damages including without limitation:

loss of income or revenue,

loss of business,

loss of profits or contracts,

loss of anticipated savings,

loss of goodwill

ELEMENT ROV is fitted with several devices*, it is the customers’ responsibility to ensure operation of ROVs is carried out in a safe and legal manor. Please ensure you follow the laws and guidelines set out by your countries Authorities.

Your ELEMENT ROV is supplied with Lipo batteries. These ‘Lipo’ batteries fall under Dangerous Goods Regulations and therefore it may not be possible for you to transport the flight batteries overseas.

If you intend to travel overseas with your ROV you should first check with your Airline before you fly to ensure you are able to travel with the Lipo batteries.

IT IS SOLELY THE CUSTOMERS RESPONSIBILITY TO ENSURE THEY TRAVEL SAFELY AND LEGALLY AT ALL TIMES.

*Full product details available on request

LIMITED WARRANTY

All electrical components on this website are offered for sale with a 12 month limited warranty, unless otherwise stated. SubVision warrants, for a period of 12 months from the date of purchase, that electrical component items supplied shall be free from defects in material. During this 12 months, SubVision will replace or repair defective material at no cost to yourself. Please refer to our Return Policy below for further information.

Please note SubVision limited warranty does not cover the ELEMENT ROV motors, ESCs or propellers.

SubVision cannot be responsible for the level of piloting competence of our customers and any losses as a result of crash and/or water damage will not be covered under warranty nor will any consequential loss be reimbursed.

QUALITY DISCLAIMER

Each ROV frame is hand made from epoxy fibre and then painted and finished. With this process small blemished may be apparent in some areas of the finished paintwork. Please be aware that this has no adverse effect in the machines work or water resistance and is purely cosmetic. Please ensure you accept these conditions before placing an order via this website.

Whilst great care and attention is given to the build quality of the ELEMENT ROV, it is the customers’ responsibility to bench test their ROV to ensure that all components are configured and functioning correctly prior to use and as per the guidelines laid out in the manufacturer’s component manuals. Due to this we strongly recommend you familiarize yourself with the components, including reading all component manuals before attempting to pilot the ROV.

When bench testing your ROV, if you believe any components are miss-configured or faulty, please contact us for advise before attempting to adjust them or pilot your ROV. If a component is faulty please ensure you follow our return policy below. Do not attempt to pilot your ROV as any resulting damaged will not be covered by the SubVision limited warranty.

PAYMENT

Payment will be requested as follows:

50% of total amount when order is confirmed by customer. Once SubVision will receive the 50% of total amount payment, building of ELEMENT ROV will start.

Remaining 50% of total amount to be payed before shipment. ELEMENT ROV will be shipped only when the full payment will be confirmed.

DELIVERY TIMES

All ELEMENT ROV are hand-made, therefore delivery times may vary. Delivery times displayed on this website, discussed via email or phone are all provided on an estimate basis only. SubVision does not guarantee delivery dates.

SHIPPING

Postage rates are calculated by the total weight of your order and the location they are being posted to. International shipping is provided via a 3-5day tracked service.

Our prices do not include Import Duty or TAX/VAT that may be applicable in your country. You can check import rates by contacting your local customs office.

It is the customer’s responsibility to track parcels sent via our network with the tracking numbers provided. If the shipment is showing as held at customs or if there are any problems with the delivery please contact SubVision as soon as possible and we will try to assist you. Failure to track your parcels may result in the parcel being returned to SubVision.

If the required information and/or duty/tax is not paid, your local Customs may reject the shipment and the item(s) may be returned to SubVision. Any return shipping costs must be paid by the customer. It is the customer’s responsibility to ensure the shipment can be imported into the destination country.

RETURNS POLICY

In the unlikely event of item(s) being damaged during delivery, you must inform us via email within 24hours of receiving the goods in order to be covered by the shipping insurance. It is very important that you check your delivery as soon as it arrives. In the event of a claim you may be required to supply photographs of any damage to the original packaging and its contents, therefore we ask that you do not discard any of the original packaging.

Any defect/faulty/damaged items must be returned to SubVision unless otherwise agreed by SubVision. Returns must have a RMA number. This will be issued via email; any items returned without a RMA number will not be accepted. To receive an RMA number please use the contact form on our website with the full details of the product and the concern you have with it. Please make sure that your name, contact email and invoice number is in your RMA request.

SubVision is not responsible for returned goods whilst in transit or the cost of postage to return the goods to SubVision. SubVision strongly recommend that only tracked and insured mail is used when returning items. SubVision do not accept responsibility for items returned which are lost or damaged in the post.

Please note we do not offer refunds or returns on ELEMENT ROV once you have started the build process.

SubVision do not offer refunds or replacement items that have not been used correctly and are then subsequently damaged, this includes ELEMENT ROV frames, any electrical components and all related products on our website which might be beyond the operators skills of the customer, please ensure you have a reasonable expectation of the results when learning to pilot your ELEMENT ROV.

REFUNDS/CANCELLATION POLICY

All our machines are bespoke, made to order. Therefore any cancellation requests must be made within 48hours of purchase. Once the build process has begun it is not possible to cancel your order and no refunds will be made unless otherwise agreed by SubVision.

By purchasing from SubVision you are agreeing to these terms and conditions.

ITEMS RETURNED TO DUE TO NON COLLECTION

Should you fail to collect/receive your shipment it may be returned to SubVision. By placing an order with SubVision you agree to pay any costs incurred by SubVision in receiving the returned shipment. Any charges for additional shipping attempts must be paid for by the customer in advance. Items returned will incur a 10% restocking fee and will be held for a maximum period of 90 days.

If delivery of your order has not been accepted after a second attempt by SubVision, or the receiver refuses to accept delivery of the order, then you agree that we may destroy or resell the shipment without any further liability to you.

SHIPPING INSURANCE / CLAIMS

If a consignment is lost or damaged in transit, any subsequent claims are processed by our subcontractor and the subcontractor will investigate any claim and the outcome of the claim will be entirely at their discretion. SubVision will mediate between the customer and the carrier.

Once any claim correspondence is received by SubVision we will forward this onto the relevant carrier. Any decision takes on average 3-6 weeks.

Claims cannot be made for loss of earnings

Claims cannot be made for consequential loss

The carrier is responsible for any loss or damage, not SubVision.

Claim payouts are made by the insurers, not SubVision, therefore payouts/replacements are only made once the claim is finalised.

TRADEMARK

All trademarks and logos displayed, mentioned or otherwise used in this Website are property of SubVision or other third parties as stated if applicable. You are not permitted to use any of these trademarks or logos in any way without explicit prior written permission of SubVision or such third party as applicable.

TERMS OF USE

SubVision does not warrant that the functions contained in any of this website will meet your requirements or expectations or that the operation of the website will be entirely error free, or appear precisely as described in advertisements, articles or other online resources. All content is provided ‘as is’ and there are no warranties or conditions (express or implied arising by statute or otherwise at law) for the content. The entire risk as to satisfactory quality, performance, accuracy and effort is with you, the user. SubVision reserves the right to cancel and refund orders at any time. By purchasing from SubVision you are agreeing to these terms and conditions.

COPYRIGHT

International copyright and trademark laws protect the entire contents of the Site. The owners of the intellectual property and copyrights are SubVision. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics, and code without written permission from SubVision.